Our promises to you

“The willing of the imaginable into existence”
Te pai i whakaarotia kiroto ki putanga mai

We promise you will 

  • be treated with dignity and respect
  • have access to advocacy services
receive confidentiality in treatment and rehabilitation
have access to your personal and medical files
be allowed to express your cultural identity
be allowed to practise your religious beliefs
  • be able to give informed consent 

We are guided by

Inclusive services

we work in partnerships, remaining open to dialogue, removing barriers and enshrining honesty and fairness in all we do.

Flexible responsive services

we provide innovative solutions to unique issues. We work swiftly and appropriately to individual support needs.

Celebrating culture & diversity

our services are informed by love, respect, humility, spirituality and humour, with a family focus. We promote customary practices and acknowledge the special place of Tangata Whenua and Te Tiriti o Waitangi.


we foster a culture of healthy living, happiness and strength and continuous improvement and innovation.


we ensure our practices and infrastructure meet current and future organisational needs. We focus on social, economic and environmental sustainability, minimising waste and maximising resources.